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Customer Relation Officer
Viction.id
Posted
3 weeks ago

Jakarta, Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Support Sales Communication Administration

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Sema Summary

As a Customer Relation Officer at Viction.id, you will be responsible for managing customer inquiries and ensuring a high level of satisfaction. You will interact with customers, address their needs, and provide solutions to queries. The position is suitable for junior-level candidates looking to grow in customer service. Located in Jakarta, Indonesia, this full-time role allows for on-site engagement with clients. Candidates should possess effective communication skills and have an interest in customer relations.

About Company

Viction.id is a forward-thinking company focused on providing exceptional customer service and engagement strategies. Dedicated to enhancing client experience, the company fosters a dynamic environment for team members to thrive.

Core Requirements

Bachelor's degree or equivalent experience
Strong communication skills
Customer service experience
Problem-solving abilities
Teamwork and collaboration

Responsibilities

Manage customer inquiries via various channels
Address customer complaints promptly
Maintain accurate customer records
Provide product or service information
Collaborate with other departments to resolve issues
Assist in developing customer satisfaction initiatives
Contribute to team goals and performance targets

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkTime management

Nice To Have Skills

CRM softwareSales skillsMultilingual abilityConflict resolutionAdaptability

Tools Knowledge Requried

CRM softwareMicrosoft OfficeEmail platformCommunication tools

Job Keywords

customer servicecommunicationproblem solvingsupportteamwork

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