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Customer Onboarding Specialist
Fresha
Posted
4 weeks ago

Manila

Onsite

PHP 40K

Full Time

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Support Customer Onboarding Sales Operations

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Sema Summary

As a Customer Onboarding Specialist at Fresha, you will facilitate the onboarding process for new customers, ensuring they have the best experience with our platform. Your role will involve guiding clients through initial setup and helping them utilize our services effectively. Strong communication skills are essential, while experience in customer support will be beneficial. This position is based in Manila and offers a competitive salary.

About Company

Fresha is a leading platform that helps businesses manage their operations efficiently, with a focus on customer experience and satisfaction.

Core Requirements

Bachelor's degree preferred
Experience in customer support
Strong communication skills
Ability to work on-site
Familiarity with onboarding processes

Responsibilities

Guide customers through the onboarding process
Provide support for new users
Assist clients with setup procedures
Ensure customers understand platform features
Collect feedback to improve services
Monitor customer progress during onboarding
Collaborate with sales and operations teams

Must Have skills

CommunicationCustomer ServiceProblem SolvingOrganizationTechnical Support

Nice To Have Skills

Sales SkillsSoftware ProficiencyTime ManagementTeam CollaborationAdaptability

Job Keywords

Customer OnboardingClient SupportTechnical AssistanceCommunication SkillsSales Operations

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