Customer Experience Trainer
Pluang
Posted
2 days ago
Jakarta Metropolitan Area
Onsite
IDR 5M
Mid Level
Full Time
Sema Summary
As a Customer Experience Trainer at Pluang, you will focus on enhancing customer service skills through effective training programs. The role requires developing training materials, conducting training sessions, and assessing trainee performance to ensure high-quality customer interactions. Ideally suited for mid-level professionals with experience in customer support environments, this position is located in Jakarta and is a full-time opportunity. The trainer will collaborate closely with team members to improve customer satisfaction and service delivery.
About Company
Pluang is a financial technology company that offers innovative solutions to enhance customer experiences in financial services, focusing on user education and support.
Core Requirements
- Bachelor's degree in Education or related field
- Experience in customer service roles
- Proven training experience
- Strong communication skills
- Ability to assess and optimize training programs
Responsibilities
- Design and develop training programs
- Conduct training sessions for staff
- Evaluate trainee performance
- Provide feedback to trainees
- Collaborate with management on training needs
- Update training materials regularly
- Monitor customer service metrics
Must Have skills
Nice To Have Skills
Job Keywords
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