Customer Experience Supervisor
Conduent
Posted
2 weeks ago
Pasay
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
Conduent is seeking a Customer Experience Supervisor in Pasay, Philippines, who will oversee a team dedicated to enhancing the customer journey within the local telecommunications sector. The role requires strong management skills and a focus on customer service. Candidates should possess prior supervisory experience and be adept at addressing customer needs effectively. Benefits have not been detailed in the posting. This position is full-time and on-site.
About Company
Conduent provides technology and services that enable organizations to enhance their customer interactions and operational efficiencies. They focus on innovation and customer experience.
Core Requirements
- Bachelor's degree
- Experience in customer service
- Supervisory experience
- Strong communication skills
- Ability to manage teams
Responsibilities
- Supervise customer service representatives
- Manage daily operations of the team
- Ensure quality of customer interactions
- Develop training programs for staff
- Analyze customer feedback
- Create reports on team performance
- Implement strategies to improve customer satisfaction
Must Have skills
Nice To Have Skills
Job Keywords
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