Customer Experience Supervisor
Pluang
Posted
2 days ago
Jakarta Metropolitan Area
Onsite
IDR 6M
Junior Level
Full Time
Sema Summary
The Customer Experience Supervisor role at Pluang focuses on overseeing quality management within customer service. This position involves leading a team to improve customer interactions and service efficiency. Suitable candidates should have experience in customer management or quality assurance. The role is based in Jakarta and is full-time. Opportunities for career growth and development are likely available within the company.
About Company
Pluang is a prominent company within the financial technology industry, aiming to enhance user experience and financial accessibility for its customers.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in customer service
- Skills in quality management
- Ability to lead a team
- Strong communication skills
Responsibilities
- Supervise customer service representatives
- Ensure quality standards are met
- Conduct training for new team members
- Monitor customer feedback and satisfaction
- Implement quality improvement initiatives
- Generate reports on customer service metrics
- Collaborate with other departments for service enhancement
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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