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Customer Experience Specialist
qlub
Posted
4 weeks ago

Kuala Lumpur, Malaysia

Remote

MYR 4K

Full Time

Job Categories

Support Customer Remote Full-Time Sales

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Sema Summary

qlub is seeking a Customer Experience Specialist to join their remote team. The ideal candidate will be responsible for managing customer inquiries and providing exceptional service while speaking Chinese. Attention to detail and strong communication skills are essential. The role is full-time and based remotely, catering to customers primarily from Kuala Lumpur, Malaysia. Though benefits are not listed, working in a supportive environment is expected.

About Company

qlub focuses on enhancing customer experiences through innovative solutions, aiming to provide quality service and satisfaction.

Core Requirements

Fluency in Chinese
Strong communication skills
Experience in customer support
Ability to work remotely
Problem-solving skills

Responsibilities

Manage customer inquiries and support requests.
Provide high-quality customer service.
Communicate effectively in Chinese.
Document customer interactions.
Collaborate with team members to improve processes.
Assist in resolving issues quickly.
Maintain updated knowledge of products and services.

Must Have skills

Customer serviceCommunicationProblem-solvingBilingualRemote teamwork

Nice To Have Skills

Sales experienceKnowledge of customer support toolsCultural awarenessTime managementAdaptability

Job Keywords

Customer SupportRemote WorkChineseCommunicationTeamwork

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