Customer Experience Specialist
Agoda
Posted
last month
New Delhi, Delhi, India
Remote
INR 30K
Junior Level
Full Time
Sema Summary
As a Customer Experience Specialist at Agoda, you'll support customers by delivering outstanding service via various channels. This role offers valuable problem-solving experience while working in a diverse, fast-paced environment.
About Company
Agoda is a leading online travel agency that connects travelers with exciting destinations around the world, aiming to enhance travel experiences through technology and data.
Core Requirements
- Fluent in English and Hindi
- Strong communication skills
- Problem-solving abilities
- Experience in customer service
- Ability to handle high inquiry volumes
Responsibilities
- Deliver service via phone, email, and chat
- Handle inquiries accurately
- Take ownership of booking issues
- Achieve KPIs for quality and satisfaction
- Collaborate with teams to resolve cases
- Safeguard customer data
- Work rotational shifts as needed
Benifits
- Medical insurance
- Performance bonus
- Travel discounts
Must Have skills
Job Keywords
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