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Customer Experience Specialist
ECLARO
Posted
3 weeks ago

Quezon City, National Capital Region

Onsite

PHP 30K

Mid Level

Full Time

Job Categories

Customer Support Experience Service Sales

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Sema Summary

As a Customer Experience Specialist at ECLARO, you will be responsible for enhancing customer interactions and ensuring satisfaction. The role requires a proactive approach in addressing customer inquiries and resolving issues effectively. Ideal candidates should possess strong communication skills, empathy, and the ability to work under pressure. This is a full-time position located in Quezon City, aiming for individuals with mid-level experience in customer service. The salary is competitive within the local market.

About Company

ECLARO is a company dedicated to providing exceptional customer solutions and experiences across various sectors. They value innovation, customer satisfaction, and team collaboration.

Core Requirements

Excellent communication skills
Problem-solving abilities
Experience in customer service
Attention to detail
Ability to work in a team

Responsibilities

Respond to customer inquiries promptly
Resolve customer issues and complaints
Provide product information and support
Ensure a high level of customer satisfaction
Collaborate with other teams to enhance service
Maintain accurate customer records
Assist in improving customer service processes

Must Have skills

Communication skillsProblem-solvingCustomer serviceTeamworkEmpathy

Nice To Have Skills

Time managementConflict resolutionData entryMultitaskingAdaptability

Job Keywords

customer servicecustomer experiencecommunicationproblem solvingcustomer support

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