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Customer Experience Specialist
Cargill
Posted
3 weeks ago

Pandaan, East Java, Indonesia

Onsite

IDR 5M

Contract

Job Categories

Customer Experience Support Contract Management

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Sema Summary

Cargill is seeking a Customer Experience Specialist in Pandaan, East Java, Indonesia. The role focuses on enhancing customer satisfaction through effective communication and problem-solving skills. Candidates should possess experience in customer support and be adept at utilizing feedback tools. The position is contract-based, offering a fixed monthly salary. Working close with customers, the specialist will ensure their needs and queries are addressed promptly.

About Company

Cargill is a global leader in food and agriculture, committed to nourishing the world while reducing environmental impact. They prioritize sustainability and innovation.

Core Requirements

Strong communication skills
Experience in customer support
Problem-solving abilities
Knowledge of feedback tools
Ability to work in a team

Responsibilities

Manage customer inquiries and feedback
Resolve customer issues promptly
Collaborate with team members
Document customer interactions
Provide insights to improve services
Ensure customer satisfaction
Work on ongoing projects related to customer experience

Must Have skills

CommunicationProblem-solvingTeamworkCustomer supportFeedback tools

Nice To Have Skills

Time managementData analysisConflict resolutionCRM softwareAdaptability

Tools Knowledge Requried

CRM softwareCustomer feedback tools

Job Keywords

Customer ServiceFeedbackSupportExperienceProblem-solving

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