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Customer Experience Specialist
Klook
Posted
3 weeks ago

Kuala Lumpur

Onsite

MYR 5K

Full Time

Job Categories

Support Customer Experience Service Sales

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Sema Summary

Klook is seeking a Customer Experience Specialist fluent in Japanese to enhance customer interactions in Kuala Lumpur. The role involves addressing customer inquiries, providing product information, and ensuring high levels of customer satisfaction. Candidates should have a strong customer service background and great communication skills. This full-time position offers an opportunity to work in a dynamic environment with potential for career advancement.

About Company

Klook is a travel service platform that enables travelers to discover and book travel activities, experiences, and services in various destinations worldwide.

Core Requirements

Fluency in Japanese
Customer service experience
Strong communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Respond to customer inquiries promptly.
Provide information about products and services.
Resolve customer complaints efficiently.
Assist in maintaining customer satisfaction.
Collaborate with team members for better service.
Conduct follow-ups with customers as needed.
Document feedback for service improvement.

Must Have skills

Customer serviceJapanese languageCommunicationProblem-solvingTeamwork

Nice To Have Skills

Multilingual skillsSales experienceTechnical proficiency

Job Keywords

customer serviceJapanesecommunicationsupportexperience

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