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Customer Experience Specialist
BCA Group
Posted
2 days ago

Ho Chi Minh City, Vietnam

Onsite

VND 10M

Junior Level

Full Time

Job Categories

Customer Support Service Communication Experience

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Experience

Industry

Sema Summary

The Customer Experience Specialist at BCA Group is responsible for improving customer interactions and satisfaction. This role requires a focus on communication and service excellence, working on-site in Ho Chi Minh City. Ideal candidates will have a grounding in customer support, thrive in fast-paced environments, and demonstrate effective problem-solving abilities. The position is full-time and geared towards those starting their careers or seeking to grow in customer experience.

About Company

BCA Group is dedicated to enhancing business capabilities through specialized services in customer experience.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer service roles
Strong communication skills
Problem-solving abilities
Familiarity with customer support systems

Responsibilities

Engage with customers to gather feedback.
Provide timely support and solutions.
Assist in developing customer service strategies.
Monitor customer satisfaction metrics.
Collaborate with team members to enhance service quality.
Document customer interactions for continuous improvement.
Train new staff on service protocols.

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeam CollaborationFeedback Analysis

Nice To Have Skills

Data AnalysisTime ManagementAdaptability

Job Keywords

Customer ExperienceSupportCommunicationService ExcellenceFeedback

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