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Customer Experience
Transcosmos Indonesia
Posted
last month

Semarang, Central Java, Indonesia

Onsite

IDR 5M

Junior Level

Contract

Job Categories

Customer Support Language Contract Digital

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Sema Summary

The role involves assisting customers in Mandarin, handling complaints, and providing information through various channels. Candidates are expected to report on complaints and follow up effectively.

About Company

Transcosmos Indonesia is a joint-venture company providing integrated contact center services, digital marketing, and eCommerce solutions endorsed by over 50 years of experience in the industry.

Core Requirements

High school diploma or equivalent required.
Fluency in Mandarin at HSK 3 level.
Strong communication skills.
Ability to multitask.
Minimum GPA of 2.75.

Responsibilities

Handle customer complaints via voice and digital channels.
Provide accurate information to customers.
Create reports on customer feedback.
Follow up on complaint resolutions.
Participate in shift work.
Engage in team discussions to improve service.
Maintain high standards of communication.

Benifits

Fulfilling Career
Professional Growth
Work-Life Balance

Must Have skills

Mandarin language proficiency.Fast typing skills.Multitasking ability.Good communication.Customer service orientation.

Job Keywords

Customer ServiceMandarinCommunicationComplaint resolutionMultitasking

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