Customer Experience Officer
Speedhome.com
Posted
2 days ago
Petaling Jaya, Selangor, Malaysia
Onsite
MYR 4K
Junior Level
Full Time
Sema Summary
As a Customer Experience Officer at Speedhome.com, you will be responsible for enhancing customer satisfaction and managing service-related queries. You will need to handle customer interactions effectively and efficiently, addressing their needs and ensuring a positive experience. A focus on problem-solving and communication skills is essential for this role. The position is based in Petaling Jaya, Malaysia, and seeks candidates with a few years of relevant experience in customer service. A supportive work environment and growth opportunities are provided.
About Company
Speedhome.com is a platform focused on providing efficient housing solutions, encouraging a seamless interaction between landlords and tenants.
Core Requirements
- Diploma or degree in a relevant field
- Strong interpersonal skills
- Previous experience in customer service
- Ability to work under pressure
- Proficiency in English and Malay
Responsibilities
- Handle customer inquiries via various channels
- Resolve complaints and provide solutions
- Maintain customer records and documentation
- Collaborate with other departments for service improvement
- Conduct follow-ups with customers to ensure satisfaction
- Gather feedback for continuous service enhancement
- Assist in training new team members
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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