Customer Experience Manager
Saint-Gobain Group
Posted
3 weeks ago
Mumbai Metropolitan Region
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Customer Experience Manager plays a crucial role in enhancing customer satisfaction and operational excellence at Saint-Gobain Group. This position involves managing customer feedback, developing strategies to improve customer interactions, and collaborating with teams to optimize service delivery. The role is based in the Mumbai Metropolitan Region, requiring mid-level experience in customer management. Successful candidates will likely have strong strategic thinking and communication skills, aiming to elevate the overall customer experience.
About Company
Saint-Gobain Group is a leading multinational company specializing in the production of a wide range of materials and solutions for the construction and industrial markets, committed to sustainability and innovation.
Core Requirements
- Bachelor's degree in Business or related field
- Experience in customer management
- Strong communication skills
- Ability to analyze customer feedback
- Team collaboration experience
Responsibilities
- Manage customer satisfaction initiatives
- Collaborate with teams to enhance service quality
- Analyze customer feedback for improvement
- Develop strategies to enhance customer experience
- Train staff on customer service best practices
- Monitor service delivery metrics
- Report on customer experience trends
Must Have skills
Nice To Have Skills
Job Keywords
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