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Customer Experience Manager
Saint-Gobain Group
Posted
3 weeks ago

Mumbai Metropolitan Region

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Management Customer Support Experience Strategy

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Sema Summary

The Customer Experience Manager plays a crucial role in enhancing customer satisfaction and operational excellence at Saint-Gobain Group. This position involves managing customer feedback, developing strategies to improve customer interactions, and collaborating with teams to optimize service delivery. The role is based in the Mumbai Metropolitan Region, requiring mid-level experience in customer management. Successful candidates will likely have strong strategic thinking and communication skills, aiming to elevate the overall customer experience.

About Company

Saint-Gobain Group is a leading multinational company specializing in the production of a wide range of materials and solutions for the construction and industrial markets, committed to sustainability and innovation.

Core Requirements

Bachelor's degree in Business or related field
Experience in customer management
Strong communication skills
Ability to analyze customer feedback
Team collaboration experience

Responsibilities

Manage customer satisfaction initiatives
Collaborate with teams to enhance service quality
Analyze customer feedback for improvement
Develop strategies to enhance customer experience
Train staff on customer service best practices
Monitor service delivery metrics
Report on customer experience trends

Must Have skills

Customer ManagementStrategic ThinkingCommunicationData AnalysisTeam Collaboration

Nice To Have Skills

Project ManagementSales ExperienceProblem SolvingNegotiationLeadership

Job Keywords

Customer ExperienceManagementStrategyFeedbackService Quality

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