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Customer Experience Manager
Magma General Insurance Limited
Posted
3 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Customer Management Insurance Strategy Governance

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Sema Summary

The Customer Experience Manager at Magma General Insurance Limited is responsible for overseeing the CX governance and strategy within the organization. The role is based on-site in Mumbai and involves managing customer interactions to enhance satisfaction and loyalty. Candidates should possess a mid-level experience in customer management within the insurance industry. Key responsibilities include leveraging strategies to optimize the overall customer experience and governance compliance. This position is ideal for those looking to advance their careers in customer experience management.

About Company

Magma General Insurance Limited is a prominent player in the insurance sector, focusing on innovative solutions and customer satisfaction.

Core Requirements

Bachelor's degree in Business Administration
3+ years of experience in customer management
Strong analytical skills
Excellent communication abilities
Experience in the insurance industry

Responsibilities

Develop and implement CX strategies
Monitor customer feedback and satisfaction
Conduct regular reviews of governance policies
Collaborate with cross-functional teams
Analyze customer data for insights
Prepare performance reports for stakeholders
Manage customer service initiatives

Must Have skills

LeadershipAnalyticalCommunicationProblem-solvingCustomer-focused

Nice To Have Skills

Project managementData analysisInsurance knowledgeTeam collaborationStrategic thinking

Tools Knowledge Requried

CRM softwareData analytics toolsCommunication platforms

Job Keywords

customer experienceinsurancestrategymanagementanalytics

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