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Customer Experience Manager
Emapta Global
Posted
2 days ago

Makati

Onsite

PHP 60K

Mid Level

Full Time

Job Categories

Management Finance Customer Accounting Support

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Sema Summary

As a Customer Experience Manager at Emapta Global, you will oversee the customer service operations with a focus on finance and accounting services. Your role will involve managing a team, developing customer experience strategies, and ensuring client satisfaction. The position is based in Makati, and you are expected to bring mid-level experience in customer service management. Although there are no outlined benefits, the role offers a competitive salary in the local market.

About Company

Emapta Global provides diverse outsourcing solutions to businesses, focusing on enhancing customer experiences and operational efficiencies.

Core Requirements

Bachelor's degree in related field
Experience in customer service management
Knowledge of finance and accounting
Strong leadership skills
Excellent communication skills

Responsibilities

Manage customer service team
Develop customer experience strategies
Oversee finance and accounting operations
Ensure high levels of customer satisfaction
Train and support team members
Analyze customer feedback and adjust services
Collaborate with other departments for seamless operation

Must Have skills

LeadershipCustomer serviceFinancial knowledgeCommunicationProblem-solving

Nice To Have Skills

Project managementData analysisCRM softwareConflict resolutionTeam building

Tools Knowledge Requried

CRM softwareMicrosoft OfficeData analytics tools

Job Keywords

customer experiencemanagementfinanceaccountingleadership

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