Customer Experience Manager
HSV Group
Posted
2 weeks ago
Ho Chi Minh City, Vietnam
Onsite
VND 12M
Mid Level
Full Time
Sema Summary
The Customer Experience Manager at HSV Group will oversee customer satisfaction and support efforts in Ho Chi Minh City, Vietnam. Responsibilities include analyzing feedback, implementing strategies for improvement, and collaborating with sales. Candidates should have prior customer management experience. The position offers competitive salary and full-time employment.
About Company
HSV Group is dedicated to enhancing customer interactions and experiences through various management and support strategies.
Core Requirements
- Bachelor's degree preferred
- 3+ years in customer management
- Strong analytical skills
- Excellent communication abilities
- Proven leadership experience
Responsibilities
- Manage customer feedback systems
- Enhance customer relationship management
- Analyze data to improve service
- Coordinate with different departments
- Lead customer service training initiatives
- Set performance benchmarks
- Develop customer satisfaction strategies
Must Have skills
Nice To Have Skills
Job Keywords
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