Customer Experience Lead
Tap Growth ai
Posted
last month
Jakarta
Onsite
IDR 10M
Senior Level
Full Time
Sema Summary
This role focuses on improving customer journeys across the organization. The leader will ensure experience excellence through strategic initiatives.
About Company
Tap Growth ai provides premium solutions to fast-growing companies, emphasizing the enhancement of customer experiences.
Core Requirements
- Bachelor’s degree in Business, Marketing, or related field
- 10 years of experience in customer experience roles
- Strong understanding of CX metrics
- Experience leading cross-functional initiatives
- Excellent communication skills
Responsibilities
- Lead customer journey mapping and optimization
- Analyze customer insights and performance data
- Drive initiatives to enhance satisfaction and retention
- Establish service principles and CX measurement frameworks
- Advise senior leadership on customer experience strategy
- Continuously improve customer interaction processes
- Monitor and report on customer experience improvements
Must Have skills
Job Keywords
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