Customer Experience Lead
MoMo (M_Service)
Posted
last month
Ho Chi Minh City, Vietnam
Onsite
VND 25M
Senior Level
Full Time
Sema Summary
The Customer Experience Lead ensures that users' interactions with products and services exceed their expectations. This role involves monitoring the user journey and implementing improvements to enhance overall satisfaction.
About Company
MoMo is one of Vietnam's fastest-growing fintech companies, focused on advancing financial inclusion through innovative technology and services.
Core Requirements
- 5 years of customer experience management.
- Strong skills in data analytics.
- Experience in customer journey mapping.
- Excellent problem-solving abilities.
- Willingness to adapt to new standards.
Responsibilities
- Oversee user journey management.
- Develop user experience tracking systems.
- Define key performance metrics.
- Drive continuous improvement initiatives.
- Collaborate with cross-functional teams.
- Assist in customer operation projects.
- Investigate problem areas and recommend solutions.
Must Have skills
Job Keywords
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