Customer Experience Intern
Marina Bay Sands
Posted
last month
Singapore, Singapore
Onsite
SGD 2K
Intern Level
Internship
Sema Summary
This internship focuses on customer experience analytics and process improvement at Marina Bay Sands. Interns will conduct internal audits and analyze guest feedback to enhance service quality.
About Company
Marina Bay Sands is a premier integrated resort in Singapore, known for its iconic architecture and exceptional hospitality services. It is committed to sustainability and community engagement.
Core Requirements
- Currently pursuing a degree in a relevant field.
- Exposure in customer service is advantageous.
- Proficient in Microsoft Office Suite.
- Experience with data analysis tools like SQL or Power BI.
- Strong communication and interpersonal skills.
Responsibilities
- Conduct internal audits for service and hardware.
- Analyze guest feedback and identify improvement areas.
- Support monthly reporting for internal audits.
- Work on projects for continuous improvement.
- Ensure compliance with brand standards.
- Maintain data accuracy and integrity.
- Perform additional duties as assigned by management.
Must Have skills
Job Keywords
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