Customer Experience Executive
Yue Hwa Chinese Products
Posted
2 days ago
Singapore, Singapore
Onsite
SGD 3K
Junior Level
Full Time
Sema Summary
As a Customer Experience Executive at Yue Hwa Chinese Products, you will be responsible for enhancing the customer experience, particularly for Vietnamese-speaking clients. The role entails handling customer inquiries, resolving issues, and ensuring overall satisfaction. Ideal candidates should possess a strong customer service mindset, effective communication skills, and a proactive attitude. This position is based in Singapore and is crucial in maintaining excellent customer relationships.
About Company
Yue Hwa Chinese Products is a well-regarded retailer specializing in Chinese products, catering to a diverse customer base.
Core Requirements
- Fluent in Vietnamese
- Strong communication skills
- Customer service experience
- Problem-solving abilities
- Team collaboration
Responsibilities
- Assist customers with inquiries.
- Resolve customer complaints effectively.
- Communicate with Vietnamese-speaking clients.
- Maintain knowledge of products.
- Gather customer feedback.
- Assist in developing customer service protocols.
- Collaborate with team members to enhance the customer journey.
Must Have skills
Job Keywords
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