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Customer Experience Executive
Semesteria
Posted
2 days ago

Quezon City, National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Customer Support Sales Service Operations

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Sema Summary

The Customer Experience Executive position involves engaging with customers to enhance their experience and address inquiries. The role requires good communication and problem-solving skills, ensuring customer satisfaction and fostering positive relationships. Candidates should be enthusiastic about providing support and may have a background in customer service. This is an on-site, full-time role based in Quezon City, Philippines.

About Company

Semesteria specializes in enhancing customer experiences across various sectors, aiming to provide seamless support and solutions.

Core Requirements

High school diploma or equivalent
1+ years in customer service
Strong communication skills
Ability to handle complaints
Basic technical knowledge

Responsibilities

Engage with customers to answer queries
Manage customer complaints and resolve issues
Provide product/service information
Maintain customer records and interactions
Collaborate with teams for customer solutions
Gather customer feedback for improvement
Identify upselling opportunities

Must Have skills

CommunicationProblem-solvingCustomer serviceEmpathyTime management

Nice To Have Skills

Technical supportSales skillsMultilingualConflict resolutionTeam collaboration

Job Keywords

Customer SupportClient RelationsService SatisfactionFeedback ManagementIssue Resolution

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