Customer Experience Executive
Probe CX
Posted
3 weeks ago
Makati, National Capital Region
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
The Customer Experience Executive role at Probe CX focuses on delivering exceptional customer service for Sky TV clients. This position involves handling inbound and outbound calls, responding to inquiries via email and chat, and resolving customer issues. The ideal candidate should have strong communication skills and the ability to work independently in a fast-paced environment. While specific experience level is not required, candidates should be resourceful and detail-oriented, motivated to enhance customer satisfaction.
About Company
Probe CX is a global customer experience organization that leverages technology and skilled personnel to transform customer interactions across multiple industries. With a commitment to diversity, accountability, and innovative solutions, they aim to exceed client expectations and drive measurable results.
Core Requirements
- Fluent in English (oral and written)
- Experience in customer service
- Strong problem-solving skills
- Ability to multitask effectively
- Knowledge of support methods and procedures
Responsibilities
- Provide excellent customer service to Sky TV clients
- Receive and place inbound and outbound calls
- Respond to inquiries via email and live chat
- Document all customer interactions accurately
- Escalate priority issues when necessary
- Resolve customer complaints in a timely manner
- Participate in required training sessions
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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