Customer Experience Analyst
Semesteria
Posted
3 weeks ago
Manila
Onsite
PHP 30K
Full Time
Sema Summary
The Customer Experience Analyst will focus on analyzing customer feedback and satisfaction metrics to identify improvement areas. This role demands strong analytical skills and the ability to communicate effectively with various teams. Based in Manila, the position is full-time and critical for enhancing customer service strategies. A proactive approach will be essential in developing actionable insights that drive customer satisfaction.
About Company
Semesteria focuses on delivering exceptional customer experiences using analytics and feedback.
Core Requirements
- Bachelor's degree in relevant field
- Strong analytical skills
- Experience with customer feedback tools
- Proficiency in data analysis
- Effective communication skills
Responsibilities
- Analyze customer feedback data
- Identify trends in customer satisfaction
- Develop improvement strategies
- Collaborate with internal teams
- Prepare reports on customer insights
- Monitor customer service metrics
- Communicate findings to management
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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