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Customer Engineer
PT. Intikom Berlian Mustika
Posted
2 days ago

Jakarta Metropolitan Area

Onsite

IDR 6M

Junior Level

Contract

Job Categories

Support Engineering IT Customer Service

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Sema Summary

The Customer Engineer role at PT. Intikom Berlian Mustika involves providing technical support and assistance to customers. Candidates should have foundational knowledge in engineering principles and excellent communication skills. The position is based in the Jakarta Metropolitan Area and is suited for junior-level professionals. Applicants will be expected to engage with clients, troubleshoot issues, and contribute to customer satisfaction. This is a contract employment opportunity.

About Company

PT. Intikom Berlian Mustika is committed to delivering quality technology solutions and services. The company focuses on enhancing customer experiences through support and innovation.

Core Requirements

Basic engineering knowledge
Strong communication skills
Team collaboration
Customer service orientation
Bachelor's degree in relevant field

Responsibilities

Provide technical support to customers
Assist clients with troubleshooting
Engage with customers to understand their needs
Collaborate with engineering teams
Ensure customer satisfaction
Document technical issues and solutions
Participate in training sessions

Must Have skills

Problem-solvingTechnical supportCommunicationTeamworkCustomer service

Nice To Have Skills

Project managementTime managementAnalytical skillsSales skillsAdaptability

Tools Knowledge Requried

CRM softwareTicketing systemsMicrosoft OfficeRemote desktop toolsCommunication platforms

Job Keywords

customer supporttechnical assistanceengineeringproblem-solvingcommunication

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