Customer Delivery Lead
PRISM+
Posted
3 weeks ago
Kuala Lumpur, Malaysia
Onsite
MYR 6K
Full Time
Sema Summary
As a Customer Delivery Lead at PRISM+, you will be responsible for overseeing customer support operations and ensuring successful delivery of services. This role requires strong management skills to handle team dynamics and improve customer satisfaction. The position is based in Kuala Lumpur, Malaysia, and is suitable for candidates with relevant experience in customer-focused environments. You will actively engage with clients and drive service excellence.
About Company
PRISM+ is a company focused on delivering high-quality customer solutions in the tech industry. Their services aim to enhance customer experience and operational efficiency.
Core Requirements
- Strong communication skills
- Experience in customer service
- Team management experience
- Problem-solving abilities
- Experience in operations management
Responsibilities
- Lead customer support teams.
- Ensure timely service delivery.
- Manage client relationships.
- Monitor team performance.
- Train and mentor staff.
- Improve service processes.
- Handle escalated customer issues.
Must Have skills
Nice To Have Skills
Job Keywords
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