Customer Care Team Leader
Thermo Fisher Scientific
Posted
3 weeks ago
Quezon City, National Capital Region, Philippines
Remote
PHP 60K
Full Time
Sema Summary
The Customer Care Team Leader for the Laboratory Products Group will oversee the customer support operations, ensuring effective service delivery in a hybrid work environment. Responsibilities involve leading a team to enhance customer satisfaction, coordinating with different departments to resolve issues, and implementing improvements in processes. Ideal candidates should possess experience in customer care management and have a background in laboratory products. This full-time role is based in Quezon City, offering a competitive salary and opportunities for growth within Thermo Fisher Scientific.
About Company
Thermo Fisher Scientific is a global leader in serving science, providing customers with innovative technologies, products, and services that enhance research and laboratory workflows.
Core Requirements
- Experience in customer support
- Leadership skills
- Strong communication skills
- Knowledge of laboratory products
- Problem-solving abilities
Responsibilities
- Lead the customer care team
- Enhance customer satisfaction levels
- Resolve escalated customer issues
- Collaborate with internal departments
- Implement process improvements
- Train and mentor team members
- Monitor performance metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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