Customer Care Supervisor
Experian
Posted
last month
Hyderabad, Telangana, India
Remote
INR 50K
Mid Level
Full Time
Sema Summary
The Customer Care Supervisor will oversee a team of customer service representatives. This role focuses on ensuring high-quality service delivery and managing team performance.
About Company
Experian is a global information services company, providing data and analytical tools to clients to help them manage credit risk and protect against fraud.
Core Requirements
- Bachelor's degree in a relevant field
- Proven experience in customer care supervision
- Strong leadership and team management skills
- Excellent communication skills
- Ability to analyze performance metrics
Responsibilities
- Supervise daily operations of the customer care team.
- Monitor team performance and provide coaching.
- Handle escalated customer inquiries and issues.
- Develop training materials and conduct training sessions.
- Create reports on team performance and service metrics.
- Collaborate with other departments for service improvement.
- Implement strategies for improved customer satisfaction.
Must Have skills
Job Keywords
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