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Customer Care Specialist
PT MitraComm Ekasarana
Posted
2 weeks ago

Semarang, Central Java

Onsite

IDR 5.4M

Junior Level

Contract

Job Categories

Support Customer Service Communication Management

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Sema Summary

PT MitraComm Ekasarana is seeking a Customer Care Specialist fluent in Malay for their Semarang location. The role involves responding to customer inquiries, resolving issues, and providing information on services. Ideal candidates should possess effective communication skills and a customer-oriented mindset. The position is a contract role with a monthly salary between IDR5.4 million to IDR6.6 million. No specific benefits are mentioned, making the experience valuable for entry-level professionals seeking to grow their careers in customer service.

About Company

PT MitraComm Ekasarana focuses on providing top-notch customer service solutions.

Core Requirements

Fluency in Malay
Excellent communication skills
Problem-solving abilities
Basic computer proficiency
High school diploma or equivalent

Responsibilities

Handle customer inquiries effectively.
Resolve customer complaints promptly.
Provide information about services offered.
Maintain accurate records of customer interactions.
Collaborate with team members for service improvement.
Conduct follow-ups with customers as needed.
Assist in the training of new staff.

Must Have skills

CommunicationCustomer serviceProblem-solvingLanguage skillsBasic IT skills

Nice To Have Skills

TeamworkTime managementSales experienceAdaptabilityConflict resolution

Job Keywords

Customer CareMalayCommunicationServiceSupport

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