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Customer Care Specialist
TaskUs
Posted
last month

Imus, Calabarzon, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Customer Support Service BPO Operations

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Sema Summary

The Customer Care Specialist at TaskUs is responsible for delivering exceptional customer service and ensuring customer satisfaction. This role involves addressing inquiries, resolving issues, and maintaining a high standard of service.

About Company

TaskUs is a provider of outsourced digital services and customer experience solutions, focusing on technology companies. They emphasize a People First culture and have a global workforce of approximately 45,000 employees.

Core Requirements

High school graduate
Proficient in Windows OS and Microsoft Office
Experience with customer support software
Fluent in English, both written and oral
Strong problem-solving and communication skills

Responsibilities

Deliver exceptional customer service by addressing inquiries promptly.
Research and provide accurate responses to customer inquiries.
Navigate documentation to provide world-class service.
Identify and escalate unresolved issues to appropriate teams.
Document all customer interactions according to procedures.
Strive for high customer satisfaction based on quality guidelines.
Participate in training and comply with company policies.

Benifits

Competitive salary
Great benefits package
Professional growth opportunities
Inclusive workplace

Must Have skills

Customer service skillsCommunication skillsProblem-solving skillsAdaptabilityTeam collaboration

Job Keywords

Customer CareBPOCustomer SupportService ExcellenceProblem Solving

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