Customer Care Representative
QIAGEN
Posted
last month
Manila, National Capital Region, Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
The Customer Care Representative at QIAGEN processes sales orders and provides support to customers and the sales team. This role requires strong communication skills and the ability to manage customer inquiries effectively.
About Company
QIAGEN is a leading global provider of Sample to Insight solutions, enabling customers to gain valuable molecular insights from biological samples. The company focuses on improving science and healthcare through innovative technologies.
Core Requirements
- Bachelor's degree in Supply Chain or related field
- 1-2 years of customer service experience
- Experience in Logistics or Supply Chain
- Knowledge of ERP systems, preferably SAP
- Basic MS Office skills
Responsibilities
- Process sales orders in SAP software
- Ensure product delivery meets customer requirements
- Invoice customers based on pricing quotes
- Handle returns and invoice corrections
- Provide phone and email support to customers
- Log order and logistics complaints
- Coordinate with Account Managers for customer inquiries
Benifits
- Bonus/Commission
- Local benefits
- Referral Program
- Volunteer Day
- Employee Assistance Program
Must Have skills
Job Keywords
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