Customer Care
Harte Hanks
Posted
last month
Manila, National Capital Region
Remote
PHP 30K
Mid Level
Full Time
Sema Summary
The Customer Care Tier 2 Team Member provides remote support for customer issues. This role requires strong problem-solving skills and effective communication to ensure customer satisfaction.
About Company
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that enhance customer engagement. They focus on delivering smarter customer interactions for leading brands.
Core Requirements
- Strong customer service skills
- Analytical thinking and problem-solving skills
- Experience in customer interaction environments
- Proficiency in Word, Excel, Teams, and Outlook
- Ability to multitask effectively
Responsibilities
- Handle customer service and technical support inquiries
- Acquire and input customer information into the CRM database
- Determine the root cause of customer issues
- Utilize troubleshooting steps to resolve issues
- Build rapport with customers and provide direction
- Document inquiries and resolutions clearly
- Compose professional responses for digital channels
Must Have skills
Job Keywords
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