Customer Care Professional
GAIC Professional Services Inc.
Posted
last month
Pasig, National Capital Region, Philippines
Onsite
PHP 50K
Junior Level
Full Time
Sema Summary
The Customer Care Professional handles customer inquiries and resolves concerns. This role requires strong communication skills and a commitment to delivering exceptional customer service.
About Company
GAIC Professional Services Inc. is an outsourcing and consulting services company that provides technology-driven solutions to various industry clients.
Core Requirements
- Bachelor’s degree
- At least 6 months of non-voice BPO experience
- Strong communication skills
- Problem-solving abilities
- Commitment to customer service
Responsibilities
- Respond to customer inquiries via various communication channels
- Resolve customer complaints in a timely manner
- Provide accurate information about products and services
- Document customer interactions in the system
- Follow established procedures and service standards
- Meet performance metrics such as customer satisfaction
- Escalate complex issues as necessary
Must Have skills
Job Keywords
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