Customer Care Head
KlliniqHR
Posted
4 weeks ago
Jaipur, Rajasthan
Onsite
INR 50K
Senior Level
Full Time
Sema Summary
As the Customer Care Head at KlliniqHR, you will be responsible for overseeing the customer service department, ensuring high-quality service delivery, and managing customer relationships. You will lead a team to develop effective strategies to enhance customer satisfaction and loyalty. The role requires strong leadership skills, with a focus on training staff and implementing best practices. This is a full-time position based in Jaipur, Rajasthan, for a senior-level candidate with a background in customer service management.
About Company
KlliniqHR specializes in providing excellent human resources solutions, focusing on improving customer engagement and support.
Core Requirements
- Bachelor's degree in relevant field
- Proven experience in customer service leadership
- Strong communication skills
- Ability to analyze customer data
- Leadership and team management experience
Responsibilities
- Develop and implement customer care strategies
- Manage customer care team performance
- Oversee training and development programs
- Handle difficult customer inquiries and issues
- Collaborate with other departments for service improvement
- Monitor customer feedback and satisfaction levels
- Ensure compliance with service standards
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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