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Customer Care Associate
NTT DATA North America
Posted
4 weeks ago

Quezon City

Onsite

PHP 25K

Full Time

Job Categories

Support Customer Service Operations Communication

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Sema Summary

The Customer Care Associate role at NTT DATA North America focuses on providing exceptional support to customers in Quezon City. The associate will be responsible for addressing customer inquiries, resolving issues, and maintaining high satisfaction levels. Applicants should be ready for a full-time, on-site position. The estimated salary for this role is PHP25,000 per month. Opportunities for professional development and growth may be available within the company.

About Company

NTT DATA North America specializes in providing technology and consulting services to enhance customer experiences.

Core Requirements

Excellent communication skills
Problem-solving abilities
Customer service experience
Ability to work in a team
Bachelor's degree preferred

Responsibilities

Handle customer inquiries professionally.
Resolve customer complaints efficiently.
Document customer interactions accurately.
Assist in onboarding new customers.
Improve customer satisfaction and retention.
Coordinate with other departments for issue resolution.
Provide feedback to management for service improvement.

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceAdaptability

Nice To Have Skills

Technical knowledgeMultilingualSales experienceTime managementConflict resolution

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeChat ToolsEmail ApplicationsTelephone Systems

Job Keywords

Customer SupportCommunication SkillsProblem SolvingTeam CollaborationClient Relations

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