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Customer Care Associate
NTT DATA North America
Posted
2 days ago

Quezon City, National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Customer Support Service Data Admin

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Sema Summary

As a Customer Care Associate, you'll manage customer inquiries and provide support for various products and services. This role requires excellent communication skills and a problem-solving attitude, making it suitable for individuals at a junior experience level. The position is based in Quezon City, with a full-time commitment expected. Candidates should be prepared to work on-site and support customer satisfaction efforts effectively.

About Company

NTT DATA is a recognized global IT service provider, helping businesses with digital transformation and customer solutions.

Core Requirements

High school diploma
Customer service experience
Strong communication skills
Problem-solving ability
Basic computer proficiency

Responsibilities

Assist customers with inquiries
Resolve customer issues promptly
Maintain accurate customer records
Provide product information
Support team in achieving customer satisfaction
Follow up on unresolved customer queries
Collaborate with other departments as needed

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementBasic troubleshooting

Nice To Have Skills

Multilingual abilitiesSales knowledgeAdaptabilityTeamworkEmpathy

Tools Knowledge Requried

CRM softwareMicrosoft OfficeEmailChat applications

Job Keywords

customer caresupportcommunicationservicesolutions

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