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Customer Care Associate
NTT DATA North America
Posted
2 days ago

Metro Manila

Onsite

PHP 25K

Junior Level

Full Time

Job Categories

Support Customer Service Administration Communication

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Sema Summary

As a Customer Care Associate at NTT DATA North America, you will engage with customers to address their inquiries, complaints, and feedback. The role requires effective communication skills to provide high-quality support and assistance. You should have some experience in customer service, though junior-level candidates are welcome. This position is on-site in Metro Manila and offers a full-time commitment.

About Company

NTT DATA North America is a leading IT services provider, part of NTT DATA Corporation, with a focus on delivering excellent customer service and innovative solutions to clients.

Core Requirements

High school diploma or equivalent
Excellent communication skills
Basic computer skills
Ability to handle customer inquiries
Team player mentality

Responsibilities

Assist customers with inquiries and issues
Provide accurate information and solutions
Document customer interactions
Follow up on customer feedback
Collaborate with team members
Maintain customer satisfaction standards
Report to management on customer trends

Must Have skills

CommunicationCustomer serviceProblem-solvingComputer skillsTeamwork

Nice To Have Skills

Multilingual abilitiesTime managementAdaptability

Tools Knowledge Requried

CRM softwareOffice applicationsCommunication tools

Job Keywords

customer servicesupportcommunicationproblem-solvingteamwork

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