Customer Care Agent
UPS
Posted
2 weeks ago
Pampanga, Central Luzon
Onsite
PHP 20K
Junior Level
Full Time
Sema Summary
The Customer Care Agent role at UPS involves providing exceptional service to customers, handling inquiries, and resolving issues efficiently. This position requires a junior-level experience in customer support and strong communication skills. Located in Pampanga, Central Luzon, the role demands effective problem-solving abilities and a commitment to customer satisfaction. Benefits are not explicitly mentioned, but the full-time employment offers stability.
About Company
UPS is a global leader in logistics, providing package delivery services and supply chain management. The company is committed to customer satisfaction and operational excellence.
Core Requirements
- High school diploma or equivalent
- Proven customer service experience
- Strong communication skills
- Ability to work in a team environment
- Basic computer literacy
Responsibilities
- Handle customer inquiries promptly
- Resolve customer complaints effectively
- Provide product information and support
- Document interactions in the system
- Collaborate with team members to enhance service
- Follow up on customer feedback
- Assist in the training of new agents
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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