CS Operations Specialist
Futu Holdings Limited
Posted
3 weeks ago
Bangkok, Bangkok City
Onsite
THB 50K
Full Time
Sema Summary
Futu Holdings Limited is seeking a CS Operations Specialist to support their customer service operations in Bangkok. The role involves managing daily operations, improving service efficiency, and enhancing customer satisfaction. Candidates should be motivated to work in a fast-paced environment. This position is full-time and on-site, offering a salary of approximately 50,000 THB per month. Though specific experience requirements aren't listed, candidates should be adaptable and eager to learn.
About Company
Futu Holdings Limited is a financial services platform known for its innovative solutions in trading and investment, catering to a rapidly growing customer base across Asia.
Core Requirements
- Bachelor's degree or equivalent
- Strong communication skills
- Problem-solving abilities
- Customer service experience
- Ability to work under pressure
Responsibilities
- Manage customer queries and complaints
- Ensure high levels of customer satisfaction
- Streamline operational processes
- Coordinate with cross-functional teams
- Analyze customer feedback for improvements
- Train new customer service representatives
- Maintain accurate records of customer interactions
Must Have skills
Nice To Have Skills
Job Keywords
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