CRM Manager
Larsen & Toubro
Posted
last month
Mumbai, Maharashtra, India
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
The CRM Manager will oversee customer interactions to improve business relationships and compliance throughout the customer lifecycle. Responsibilities include managing sales activities and ensuring customer satisfaction from post-sales to documentation.
About Company
Larsen & Toubro is an Indian multinational engaged in EPC Projects, Hi-Tech Manufacturing, and Services. The company operates in over 50 countries worldwide and has a strong customer-focused approach.
Core Requirements
- Graduate/Post Graduate/MBA degree
- 4-10 years of experience in real estate Sales/CRM
- Strong communication skills
- Customer acquisition and retention strategies
- Ability to inspire collaboration
Responsibilities
- Manage customer lifecycle and enhance experience.
- Drive post-sales activities and follow-ups.
- Compile and streamline customer data in ERP/SAP.
- Coordinate with various internal teams for documentation.
- Conduct presentations and site visits for clients.
- Monitor invoices and ensure timely payment collection.
- Implement customer delight initiatives.
Must Have skills
Job Keywords
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