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Hays

CRM Executive

Hays

Posted

2 weeks ago

Kuala Lumpur, Malaysia

Remote

MYR 5K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Hays is seeking a CRM Executive to manage customer relationships effectively. This role requires a focus on customer engagement and management within the APAC region. The position is full-time and located in Kuala Lumpur, Malaysia, offering a hybrid working model. Ideal for candidates with junior experience looking to develop their careers in CRM and customer support.

About Company

Hays is a leading global recruitment company operating in various sectors and regions, specializing in connecting employers with top talent through innovative solutions.

Core Requirements

  • Bachelor's degree in a relevant field
  • Experience in CRM software
  • Strong communication skills
  • Analytical skills
  • Customer service orientation

Responsibilities

  • Manage customer queries effectively.
  • Maintain CRM database accuracy.
  • Support sales team with customer insights.
  • Analyze customer data for trends.
  • Assist in customer outreach strategies.
  • Collaborate with marketing for customer campaigns.
  • Provide feedback for process improvements.

Must Have skills

CRM softwareCommunicationAnalyticsCustomer serviceTeam collaboration

Nice To Have Skills

Marketing knowledgeData entryProblem-solvingProject managementSoftware proficiency

Tools Knowledge Requried

CRM SystemMicrosoft OfficeData Analytics toolsEmail Marketing platforms

Job Keywords

CRMCustomer EngagementSales SupportData AnalysisMarketing

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