Critical Services Manager
DayOne
Posted
2 weeks ago
Johor Bahru, Johore
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Critical Services Manager at DayOne will be responsible for overseeing critical service operations, ensuring high-quality customer support and efficient service delivery. This role requires a mid-level professional with skills in team management and a strong problem-solving ability. The position is based on-site in Johor Bahru, offering full-time employment. Candidates should have experience in service management and embody customer-centered strategies.
About Company
DayOne is a forward-looking company focused on delivering exceptional service solutions across various domains. They prioritize quality, reliability, and customer satisfaction in all their offerings.
Core Requirements
- Bachelor's degree
- 5+ years in service management
- Team leadership experience
- Strong communication skills
- Ability to handle customer complaints
Responsibilities
- Manage critical service operations
- Lead and mentor the service team
- Ensure customer satisfaction
- Develop service quality standards
- Handle customer feedback and complaints
- Optimize service delivery processes
- Implement improvement initiatives
Must Have skills
Nice To Have Skills
Job Keywords
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