Credit Collections Specialist
EXL
Posted
last month
Pasay, National Capital Region, Philippines
Onsite
PHP 40K
Junior Level
Full Time
Sema Summary
The Credit Collections Specialist is responsible for assisting customers with loan-related queries. They must maintain a positive attitude while addressing payment-related questions and ensuring excellent customer service.
About Company
EXL is a business consulting and services firm specializing in data-driven solutions for better business decisions. They focus on collaboration and delivering tailored services to enhance efficiency and drive growth.
Core Requirements
- High school diploma or equivalent.
- Experience in customer service or collections.
- Strong communication skills.
- Ability to negotiate effectively.
- Proficiency in using call and data management systems.
Responsibilities
- Handle inquiries related to loan status and payment information.
- Negotiate payment arrangements with customers.
- Address customer complaints promptly.
- Conduct skip tracing for accurate account information.
- Maintain records of customer interactions.
- Provide exceptional customer service.
- Collect outstanding payments using effective strategies.
Must Have skills
Job Keywords
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