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Content Moderator
Concentrix
Posted
2 weeks ago

Ho Chi Minh City, Vietnam

Onsite

USD 3K

Full Time

Job Categories

Content Moderation Customer Support Operations

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Sema Summary

The Content Moderator role at Concentrix involves reviewing and moderating user-generated content to ensure it meets community standards. You will work closely with a team to manage and uphold quality control and customer satisfaction. Candidates should possess strong communication skills and be attentive to detail. While specific experience level isn't stated, applicants are expected to engage with online content effectively. This position is located in Ho Chi Minh City, Vietnam.

About Company

Concentrix is a global leader in customer experience solutions, dedicated to providing quality service and fostering client relationships.

Core Requirements

Strong communication skills
Attention to detail
Ability to work in a team
Understanding of content moderation
Experience in customer support

Responsibilities

Review user-generated content
Ensure compliance with community guidelines
Provide feedback on quality issues
Collaborate with the moderation team
Report any problematic content
Assist in improving moderation processes
Support customer inquiries related to content

Must Have skills

CommunicationAttention to detailProblem-solvingTime managementTeamwork

Nice To Have Skills

Familiarity with content policiesCustomer service experienceCritical thinkingAdaptabilityTechnical proficiency

Job Keywords

Content ModeratorCustomer SupportContent ReviewQuality AssuranceTeam Collaboration

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