Contact Centre Officer
Pepper Money
Posted
last month
Taguig, National Capital Region, Philippines
Remote
PHP 35K
Junior Level
Full Time
Sema Summary
The Contact Centre Officer will assist the Customer Service Team with post settlement inquiries. This role requires providing high-quality service to customers while managing delinquent accounts.
About Company
Pepper Money is a global credit provider, efficiently operating across various regions and specializing in residential and consumer lending.
Core Requirements
- Excellent English communication skills
- Customer service experience
- Minimum 12 months tenure in previous roles
- Ability to handle high-volume inquiries
- Familiarity with Mortgage and Auto products
Responsibilities
- Assist the Customer Service Team with phone enquiries
- Maintain delinquent accounts following company policies
- Provide high-quality customer service
- Complete functions accurately within service agreements
- Handle inquiries regarding Mortgage and Auto products
- Minimize fraud and operational losses
- Collaborate with team members to improve service delivery
Benifits
- allowances
- HMO Coverage
- Life Insurance Coverage
- Day shift schedule
- Hybrid work arrangement
Must Have skills
Job Keywords
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