Contact Center Supervisor
DHL eCommerce
Posted
2 weeks ago
Bangkok, Bangkok City
Onsite
THB 30K
Mid Level
Full Time
Sema Summary
The Contact Center Supervisor at DHL eCommerce will oversee the daily operations of a contact center, ensuring high-quality customer service and efficiency. This role requires strong leadership and communication skills to manage the team effectively. Candidates should have experience in customer service or contact center environments. The position is based in Bangkok and is full-time. Opportunities for professional growth may be available within DHL's extensive network.
About Company
DHL eCommerce is a leading global logistics company specializing in fast, reliable delivery services across multiple channels. Committed to customer satisfaction, they leverage technology and innovation to improve logistics and shipping experiences.
Core Requirements
- Bachelor's degree in business or related field
- Experience in customer service
- Leadership skills
- Analytical abilities
- Proficiency in English
Responsibilities
- Supervise daily operations of the contact center
- Train and develop contact center staff
- Monitor performance metrics
- Handle escalated customer inquiries
- Develop strategies for improving customer satisfaction
- Ensure compliance with company policies
- Report on team performance to management
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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