Contact Center SME
IBM
Posted
yesterday
Quezon City, National Capital Region, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
As a Contact Center SME at IBM, you will be responsible for leading customer service initiatives and ensuring effective communication within the team. This full-time position requires a mid-level professional familiar with contact center operations. The role requires analytical skills to assess customer feedback and implement improvement strategies. The job is located in Quezon City, Philippines, and offers an estimated salary of PHP40,000 per month.
About Company
IBM is a leading global technology company known for its innovative solutions in IT and consulting services, helping clients enhance their operational effectiveness.
Core Requirements
- Bachelor's degree in relevant field
- 3+ years of experience in customer service
- Strong communication skills
- Leadership experience
- Analytical mindset
Responsibilities
- Lead customer service operations.
- Analyze customer feedback for improvement.
- Train and mentor contact center staff.
- Develop operational strategies.
- Ensure compliance with service standards.
- Manage client communication effectively.
- Monitor performance metrics.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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