Contact Center Manager
IndiaMART InterMESH Limited
Posted
3 weeks ago
Noida, Uttar Pradesh, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Contact Center Manager role at IndiaMART InterMESH Limited involves overseeing operations in Noida, India. The position requires managing a team to improve customer service quality and ensure efficient processing of inquiries. Candidates should possess managerial experience and knowledge of customer support. The role is full-time and requires mid-level experience within the customer service industry, offering a competitive salary.
About Company
IndiaMART InterMESH Limited is an online marketplace that connects buyers and suppliers, facilitating trade opportunities and solutions for businesses.
Core Requirements
- Bachelor's degree
- Experience in customer service management
- Strong communication skills
- Ability to lead a team
- Problem-solving skills
Responsibilities
- Manage daily operations of the contact center.
- Oversee team performance and provide coaching.
- Ensure high levels of customer satisfaction.
- Implement new processes to improve efficiency.
- Prepare reports on service metrics.
- Collaborate with other departments.
- Handle escalated customer issues.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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