Contact Center Manager
Ventra Health
Posted
4 weeks ago
Clark Freeport and Special Economic Zone, Central Luzon
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Contact Center Manager at Ventra Health will oversee daily operations of the contact center in Clark Freeport, ensuring high-quality customer service. This mid-level position requires the manager to lead a team, analyze performance metrics, and implement best practices in customer communication. The role focuses on enhancing customer satisfaction and optimizing operational efficiency. Ideal candidates should have experience in management and a strong background in customer service.
About Company
Ventra Health specializes in providing innovative solutions to optimize healthcare services and customer interactions.
Core Requirements
- Bachelor's degree in management or related field
- 3 years of management experience
- Strong communication skills
- Ability to analyze performance metrics
- Experience in customer service operations
Responsibilities
- Manage daily operations of the contact center
- Lead and mentor customer service teams
- Develop and implement customer service strategies
- Analyze performance data to identify improvement areas
- Coordinate training for new staff
- Ensure compliance with company policies
- Monitor customer interactions to maintain quality standards
Must Have skills
Nice To Have Skills
Job Keywords
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